1. Ownership www.housedetailsmagazine.com
2. Object and scope
3. Information on content
4. Intellectual and industrial property
5. Liabilities
6. Clients' and users' obligations
7. Privacy Policy
8. Cookie Policy
9. Placing an order online
10. Product availability
11. Time and conditions for product delivery
12. Cancellations, exchanges and returns
13. Applicable Legislation
14. Alternative Dispute Resolution
15. Complaints Book

1. Ownership of the domain www.housedetailsmagazine.com
The site is owned by the company Clara e Costa LDA, NIF 500503133, with headquarters at Av. Conde Valbom, nº 122, 1050-070, in Lisbon, registered at the Commercial Registry of Lisbon under the single registration number 19499/1947-06-06, with a share capital of 5.000,00 euros.
For any clarification regarding the website www.housedetailsmagazine.com or the present General Conditions of Contract and Use (GCCU) you can contact House Details by any of the following means
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: Av. Conde Valbom 122, 1050-070 Lisbon
Telephone: 21 793 7261

2. Object and scope of application

These General Conditions of Contract and Use apply to visitors to the site www.housedetailsmagazine.com (hereinafter user) and to any transactions of a commercial nature carried out by the Customer through the virtual shop at www.housedetailsmagazine.com.
Navigation on the site, as well as the purchase of any product in the virtual shop in www.housedetailsmagazine.com implies the acceptance of these General Conditions of Contract and Use by the User and the Client.
House Details reserves the right to change these General Conditions of Contract and Use without prior notice, any changes being published on the website www.housedetailsmagazine.com. Changes to these General Conditions of Contract and Use will only apply to orders placed after their publication date on www.housedetailsmagazine.com.

3. Information on contents
   House Details reserves the right to modify at any time the information and commercial offer presented on: Products, prices, promotions, commercial conditions and services, such changes being applicable only for future orders and not applicable to orders in progress.
   The introduction of links from this site, regardless of the intended purpose, without prior authorisation from House Details is expressly prohibited.
   House Details will not accept responsibility for advertisements and campaigns that use the House Details brand name without being authorised to do so.
   Whenever they are aware of the fraudulent nature of any such actions, under no circumstances should any client who is the recipient of such actions, information or associated messages, access, confirm or enter their personal details, including their bank details, nor subscribe to any service offered. House Details recommends that you DO NOT CLICK on associated links and DO NOT ACCESS any associated external sites.
   In order to protect its clients and their personal data, House Details will take all necessary measures to ensure the legitimate defence of their interests, particularly with regard to the misuse of their industrial property rights (trademark, logo, trade name), good name and reputational image.
   Every effort has been made to ensure that the information presented here is free of typographical or writing errors and whenever these occur, House Details will proceed as soon as possible to correct them.
   The photographs presented in the site are merely illustrative, being presented an example of the product to acquire. House Details recommends that the Client consult the detailed description of the product in order to obtain complete information about its characteristics.
   The information, content, statements or expressions contained in the texts of the articles sold on the site www.housedetailsmagazine.com are the responsibility of the editors, manufacturers and distributors of the articles in question.

If the information presented does not correspond to the real characteristics of the product, the Customer has the right to cancel the purchase and sale contract in the legal terms applicable
All products identified on the website www.housedetailsmagazine.com are subject to stock availability. Despite its efforts, some Products may have an incorrect price, which is why House Details checks the prices whenever it processes orders.  If the price of the product is lower than the advertised price, House Details will refund the difference. If the price is higher, House Details will proceed to cancel the order, informing the Client by email and await their decision to accept the new offer at the correct price or proceed to refund the amount.
It may also occur that the price of products displayed on the website www.housedetailsmagazine.com does not correspond to the actual price - the actual price of the product - due to a programming error. In these circumstances, House Details will take the necessary measures for its correction and communication to the customer.
All contractual information is written in Portuguese, as well as the information of the articles, communications by email and formalization of the sale.

4. Intellectual and industrial property
   All texts, comments, works, illustrations, works and images reproduced or represented on the www.housedetailsmagazine.com website are duly protected by their respective copyright, worldwide. In this way and under the terms of the Copyright and Related Rights Code, its use is only authorised for private purposes, without prejudice to more restrictive provisions contained in the aforementioned Code. Any total or partial reproduction or representation of the www.housedetailsmagazine.com site or of all or part of the elements included in the same is strictly prohibited, under penalty of the competent legal means against those who act in this manner.
   The corporate names, brands and any distinctive signs reproduced on the site are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written authorisation from the respective owners.

5. Responsibilities and cases of force majeure
   All products marketed on the site www.housedetailsmagazine.com are in accordance with Portuguese law.
   House Details declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the Client's responsibility to check with local authorities to verify the conditions of import or use of the Products they wish to order.
   House Details is not responsible for damages arising from any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system which result from a force majeure event and which may temporarily prevent access, navigation or the provision of services to Users.
   House Details is not responsible for fortuitous or force majeure situations resulting from unforeseen events or natural forces beyond human control that cannot be avoided or situations that make it impossible to provide the services that cannot be attributed to House Details, such as natural disasters, terrorist attacks, war, epidemics and others. Whenever this occurs, House Details will take the necessary measures to inform customers immediately and as soon as it becomes aware of this, of the circumstances and foreseeable consequences of this impossibility.

6. Obligations of the Clients and Users
   The Client and the User undertake to comply with and respect these General Conditions of Contract and Use, namely
   To refrain from introducing, storing or spreading through the site defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and public order;
   To keep, and not disclose, your password for entering the site in order to prevent third parties from accessing your account on www.housedetailsmagazine.com
   Not to use false identities;
   To provide the correct personal data and addresses so that House Details can properly process orders.
   Users are therefore expressly prohibited from transmitting messages or information that is offensive, misleading, defamatory, obscene or that in any way violates the right to privacy or the intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the owner of the website.
   House Details reserves the right to delete the account of a user who fails to comply with any of the aforementioned Obligations.
   The Client is responsible for the accuracy of the data reported to House Details and undertakes to immediately insert into their House Details Registration Account on the website www.housedetailsmagazine.com, any changes thereto.
   House Details declines any responsibility for any delay or impossibility of processing the order, in particular at the time of delivery, arising from error or insufficiency of the data communicated by the Client.

7. Privacy Policy
   7.1. IDENTIFICATION OF THE RESPONSIBLE FOR THE TREATMENT
   Company: CLARA E COSTA LDA
   Head Office: Av. Conde Valbom 122, 1050-070 Lisboa
   NIPC: 500503133
   Contact Data Protection Officer: This email address is being protected from spambots. You need JavaScript enabled to view it.
   7.2 INFORMATION AND CONSENT
   Law No. 58/2019 of 8 August 2019 (which ensures the implementation, in the national legal order, of Regulation (EU) 2016/679 of the Parliament and of the Council of 27 April 2016) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter "RGPD") ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.
   In legal terms, "personal data" is considered to be any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, so that the protection does not cover the data of legal persons.
   By accepting this Privacy Policy the user gives their informed, express, free and unequivocal consent for the personal data provided through the website www.housedetailsmagazine.com to be included in a file under the responsibility of House Details, whose processing complies with the appropriate technical and organizational security measures.
   House Details, maintains a database with the registration of its clients. The data contained in this database is only the data provided by the clients themselves at the time of registration and is collected and processed automatically, in accordance with the terms approved by the National Commission for Data Protection, by House Details, the entity responsible for the corresponding file.
   In no case will information be requested about philosophical or political convictions, party or trade union membership, religious faith, private life and racial or ethnic origin as well as data concerning health and sex life, including genetic data.
   Under no circumstances will we undertake any of the following activities with the personal data provided to us through this site:
   Give it to other persons or other entities without the prior consent of the data subject;
   Transfer outside the European Economic Area (EEA) without the prior consent of the data subject.

7.3. PURPOSES OF PROCESSING PERSONAL DATA
The personal data we process through this website will only be used for the following purposes:
(i) Execution and management of a contract for the purchase and sale or provision of services;
(ii) Order processing;
(iii) Communication with clients and clarification of doubts;
(iv) Processing requests for information;
(v) Processing of complaints, Regulatory processes, pre-litigation processes or exercising rights in legal processes;
(vi) Statistical analysis activities;
(vii) Checking, maintaining and developing statistical systems and analysis;
(viii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
(ix) Preventing and combating fraud;
(x) Requesting comments on products or services purchased;
(xi) conducting satisfaction surveys.
House Details guarantees the confidentiality of all data provided by its clients. Although House Details collects and processes data in a secure manner to prevent their loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection over an open network allows personal data to circulate without security conditions, running the risk of being seen and used by unauthorized third parties.
When collecting personal data, except in those fields where otherwise indicated, the user may voluntarily provide personal data without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless otherwise indicated). Nevertheless, failure to respond to data, considered obligatory, will imply the impossibility of accessing the service for which the data has been requested.
If it does not agree with the aforementioned conditions, House Details will not be able to contract with the user through its website.

7.4 TRANSFER OF PERSONAL DATA
In order to be able to comply with the object of this website, House Details will assign your personal data to other entities, which will process them, for the following purposes:
Payment management and processing activities;
Provision, management or execution of contracted services.
The entities to whom House Details will assign your personal data to process them in the above terms will be of the following nature:
Insurance entities;
Third party entities related to the provision, management or execution of the contracted services;
Payment management and processing entities.

7.5 SECURITY MEASURES
House Details declares that it has implemented and will continue to implement the security measures of a technical and organisational nature required to guarantee the security of the personal data provided to it, with a view to preventing their alteration, loss, processing and/or unauthorised access, taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.
House Details guarantees the confidentiality of all data provided by its clients both when registering and when purchasing/ordering products or services. The collection and treatment of data is done in a secure way and that it prevents its loss or manipulation. All data will be inserted in a Secure Server (128 bits SSL) that encrypts/encodes them (transforms them into a code). The user can check that his browser is secure if the padlock symbol appears or if the address starts with https instead of http.
The personal data is treated with the legally required level of protection to guarantee its security and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the user being aware and accepting that the security measures on the Internet are not impregnable.
House Details, whenever it accesses any personal data, undertakes to
Store them by means of security measures, legally required, of a technical and organisational nature, which guarantee their security, thus avoiding alteration, loss, treatment or unauthorised access, in accordance with the state of technology at each moment, the nature of the data and the possible risks to which they are exposed;
Use the data exclusively for the purposes previously defined;
Ensure that the data is only processed by those employees whose intervention is necessary for the provision of the service, who are bound by the duty of secrecy and confidentiality. If there is the possibility of information being disclosed to third parties, these shall be obliged to keep it confidential in accordance with the provisions of this document.

7.6. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS
One of the purposes for which we process personal data provided by users is to send electronic communications containing information on commercial and promotional communications.
Whenever we make a communication of this type, it will be directed exclusively to those users who have expressly authorised it in advance.

7.7. EXERCISE OF RIGHTS
In accordance with the provisions of Lai no. 58/2019 and the RGPD, users may exercise their rights of access, rectification, erasure, limitation, opposition and portability at all times by requesting any of the following means:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: Av. Conde Valbom 122, 1050-070 Lisbon
Telephone: 21 793 7261

7.8. CONTROL AUTHORITY
In legal terms, the data subject has the right to lodge a complaint regarding personal data protection to the competent supervisory authority, the National Commission for Data Protection (CNPD).

8. Cookie Policy
   The website www.housedetailsmagazine.com does not use Cookies.
9. Making online orders
   To make purchases through the site www.housedetailsmagazine.com just insert in the virtual shopping basket all the articles you want to buy. You should follow all the steps of the purchase so that the same is finalized successfully.
   House Details informs you that the prices practiced in www.housedetailsmagazine.com are exclusive of the House Details Online shop and that they may vary from the prices in the physical shops, being the same valid only for the day in which they are announced and for all the orders made in that date, even if received in a later moment, and subject to the availability of stock. All promotional campaigns have specific conditions and a limited and exclusive stock for online sales.
   Validation of the purchase order implies that the Client has taken note of and expressly accepts the present General Conditions of Contract and Use, available for consultation on the site www.housedetailsmagazine.com. The data recorded by House Details constitutes proof of all transactions carried out between House Details and the Client. It is the responsibility of House Details to file the electronic document in which the contract is formalized and to keep it accessible, and it will be kept for the purposes associated with the commercial transactions that have occurred.
   In the purchase of the Products commercialized in www.housedetailsmagazine.com the House Details admits the following methods of payment:
   - Multibanco reference
   - Visa
   - MasterCard
   - PayPal
   - Bank transfer
   
   Credit cards are debited immediately after ordering.
   House Details authorizes its current partner to mediate payments received either by credit card or PayPal , or any other they use for the same purpose, instead.
   Invoices for orders placed are sent by email.

10. Availability of Products
    The House Details product catalogue is independent from the physical shops, both in terms of price and quantities in stock. All promotional campaigns have limited stock and are exclusive to online sales.
    House Details only processes an order placed by a client after the confirmation of the respective payment, therefore House Details cannot guarantee the availability of the articles until the beginning of the mentioned processing. The estimated date for expedition: 24h; 2 to 4 days or 1 to 2 weeks. In addition to the delivery time there is a transport time that depends on the carrier chosen as well as the destination of the order.
    In the case of unavailability of any product ordered, and after having contacted the supplier inquiring about the possibility of replacement of the missing item, House Details will contact the client if the delivery time or price of the item changes and the order will only proceed after consent given by the client to this effect.
    In the case of absolute unavailability of stock of the product ordered, House Details will be able to propose to the client the supply of a product of equivalent quality and price, if available, in which case the order will only proceed after consent given by the client.
    In the event of absolute unavailability of stock of the product ordered, and if it is not possible to offer the client any product of equivalent quality and price or if the client has not given his consent to the alteration of the order initially placed, House Details will reimburse the amounts paid by the client, within a maximum period of 14 (fourteen) days after the communication of the cancellation.
    Any delay in the expedition of the articles, in relation to the dates of estimates presented, which are merely indicative, does not give the Client the right to any compensation.

11. Product delivery times and conditions
    The available delivery methods and respective delivery times may change according to the time of year. The deadlines may be confirmed in the Shopping Basket.
    Deliveries to the Bookshop Technique: free of charge.
    
    House Details processes orders for products within two working days of receipt. However, House Details is not responsible for delays in delivery caused by postal services or other transport companies or issues.
    Delivery to the address indicated on the order form by the purchaser, as well as all
    responsibilities and risks involved in receiving a product or products, are transferred from the seller to the buyer/beneficiary. The same transfer of responsibilities and risks occur upon delivery of a product or products to a post office, or upon delivery by a postal or transport company employed to an address other than that indicated on the label.
    The buyer will become the owner of the goods ordered when they have been
    delivered. Once the goods have been delivered to the buyer, they will be held at the buyer's risk and we will not be liable for their loss, damage or destruction.
    Delivery times for domestic orders can vary from 2 to 5 days. For orders destined to other countries in Europe, the estimated time is 3 to 15 days. For the rest of the world, the order may take 7 to 21 days.

12. Cancellations, exchanges and returns
    The following terms and conditions apply only to purchases made on www.housedetailsmagazine.com.
    Right of Free Resolution
    Having purchased an item on www.housedetailsmagazine.com, you have a period of 14 days to return it, from the receipt of the order, under the terms of the right of free resolution, provided for in Decree-Law No. 24/2014 of 14 February. You may do so provided that the following conditions are met:
    Presentation of the product purchase invoice.
    The product must be delivered in the same condition in which it was sold - without scratches, without external damage or signs of use and in perfect working order, packed in its original packaging and accompanied by the user manual and all its accessories.
    
    To do so, the Customer may contact the Bookshop Technique, which will provide all information about the exchange process. The Customer must not, under any circumstances, send the articles to Técnica Livraria without prior contact, as they will not be received.
    In the case of exercising the right of free withdrawal, the Customer shall bear the full cost of returning the goods, except for those that cannot be returned by regular mail. In case of return of goods that by their nature cannot be returned by normal mail, the Customer has to bear the direct costs of the said return which are associated with the shipping costs that appear in the parcel shipping cost table.
    Customer Satisfaction Policy
    In addition to the right of free resolution, under the House Details customer satisfaction policy, House Details makes it possible to exchange or return (contract resolution) items purchased at www.housedetailsmagazine. com without incurring any costs within 30 (thirty) days from the day following the day: (i) in which the Customer or a third party indicated by him, other than the carrier, acquires possession of the goods or in the case (ii) in which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last good when the consumer has ordered several goods in a single order and the goods are delivered separately.
    Returns procedure
    The Customer must return the goods without undue delay and no later than 14 (fourteen) days from the day on which he informed House Details of the free termination of the contract, this period shall be deemed to have been respected if the Customer returns the goods before the expiry of this 14 (fourteen) day period.
    After contacting Técnica Livraria and receiving instructions on how to return the goods, you can send us the goods in their original packaging to the following address:
    Av. Conde Valbom 122, 1050-070 Lisboa

All items will be checked on arrival at our service and will only be accepted for exchange or return those that respect the conditions for return.
In case of return, if the Client opts for a refund, House Details informs that:
The refund is made by the same means of payment or by digital gift card, according to the will manifested by the Client. In the case of payment by ATM, House Details will ask the Client to provide an IBAN so that the refund can be made more quickly.
In the event of having received damaged articles or with printing problems, House Details will schedule the collection of the same in the place that you indicate, in the same zone of expedition of the original order, without any charges for the Client.
House Details reserves the right not to accept items that do not comply with the return conditions.
The refund will only be made after the state of the product has been checked.
Refunds
In the event of termination of the contract, the client will be refunded the payments made, including the costs of delivery (with the exception of additional costs resulting from the possible choice of a method of delivery other than the least expensive method of normal delivery offered by House Details), without undue delay and in any case not later than 14 (fourteen) days from the date on which House Details is informed of the client's decision to terminate this contract.
House Details hereby gives notice that it may withhold the refund until it has received the returned goods, or until the client provides proof of dispatch of the goods, whichever is the earlier.
Cancellation of orders
You may cancel your order at any time up to the time of delivery, with a refund of the amount paid.
Non-payment of the order within 5 days after the date on which it was definitely placed implies automatic cancellation of the order.
Cancellation of orders using credit
In the case of orders paid with recourse to credit, partial or total, the credit agreement is automatically and simultaneously considered terminated, without the right to compensation, in accordance with the provisions of Article 16 of Decree-Law 24/2014 of 14 February.
Withdrawal of in-store orders placed with central warehouse stock
The withdrawal of orders for products reserved and paid for in shop with stock in the central warehouse, should be made within 30 (thirty) days, being sent SMS or email, according to data provided by the customer. The withdrawal must be made upon presentation of the original invoice of Técnica Livraria.
If the withdrawal is not made on that date, House Details will send the customer additional warnings by SMS or email, for a maximum period of 90 days.

After this period, House Details reserves the right to return the purchase price of the product to the customer upon presentation of the original invoice from Técnica Livraria.
It is up to the customer to provide the correct identification data of the mobile phone number and email, to be complied with these conditions, being House Details exempt from liability in case of incorrect indication of data relating to mobile phone number and email.

13. Applicable Legislation
    All purchases made on the site www.housedetailsmagazine.com are subject to Portuguese law. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.
    If the Client is outside mainland Portugal, House Details hereby informs you that any legal proceedings must be referred to the Portuguese Courts.
14. Alternative Dispute Resolution
    In case of disputes initiated by a consumer against a supplier of goods or provider of services that concern contractual obligations arising from purchase and sale contracts or provision of services, concluded between the established supplier of goods and consumers residing in Portugal and the European Union, the consumer may resort to a Consumer Dispute Resolution Body.
    For Complaints and Claims regarding purchases made, you may contact This email address is being protected from spambots. You need JavaScript enabled to view it..
    For more information, please consult the website of the Directorate General for the Consumer, at www.consumidor.pt.
    These General Conditions of Contract and Use were updated on 15.04.2023

15. Complaints Book

https://www.livroreclamacoes.pt/Inicio/